Frances Horibe's

Benefiting from the Need for Agreement In the last post, you attempted to table a proposal but were left hung out to dry. You hadn’t realized that the need for agreement trumped support for a good idea. Are you doomed to let Tod run the show? Not necessarily. You can be aware, respect, and even use the need for agreement. Let’s rewind and redo the meeting. The second meeting (reprise)   YOU: I’d like to table my proposal. Tod: We have to deal with Finance’s first. YOU: How about hearing mine so we can compare? (turns to group) Who’s for that? Show of hands. (all hands go up) Tod: (grumpily) Fine. Let’s get it over with. Using the need for agreement Okay, very clever. You used the need for agreement to move your agenda forward by: Sidestepping a direct confrontation. Last time, you went head-to-head with Tod, disturbing the need for harmony and making everyone uncomfortable. They punished you by silence when you needed them to speak. Asking the group for something minor and non-verbal. In addition, rather than asking them to speak and risk Tod’s sharp tongue, you just asked for a show of hands. Much easier, especially if…

Challenging Aggressive Words In the last post, you had an ugly meeting. Tod from Finance tried to grab the whole contracting process and went ballistic when people objected. You’ve had an idea you think would work. But the way things are going, it’s likely to be tough to get the idea heard. Challenging Tod’s aggressive words may be the only way. What can you do to get your idea heard? If you try to table it over Tod’s aggressive approach, it’s likely to descend into another shouting match. But if you gather support before the meeting, you’ll up your chances of swinging things your way. You spend the rest of the week talking to Sarah, Lilianna, Irwin, and others. They’re reluctant but, in the end, concede that it’s a better idea than Tod’s. You’re pleased. The second meeting. Still aggressive YOU: I’d like to propose an approach to meet our needs and still be responsive to customers. Tod: Wait a minute, we didn’t finish discussing Finance’s. YOU: We did discuss it. Tod: No way. All I got was roadblocks. Nobody tried to make it work. YOU: Let me present my idea and then we can compare. Tod: (voice rising) Are…

Combat in the Workplace Your boss has chosen you to represent Customer Relations in a cross-departmental group to streamline a process. Things have come to a head because your biggest customer is threatening to use a competitor if your company can’t fix the slow process. You expect some combat to get it done. The first meeting. Or combat Tod (Finance): The solution is clear. Finance taking the lead will speed things up a whole lot. YOU: How do you figure? Tod: We write the contract and give final approval. If we had the whole thing, it’d be done in no time. Sarah: Without Ops input? When we have to deliver what you negotiate? Tod: We can’t have a million approvals. We have the budget, so we have most at stake. Sarah: So do we. If you negotiate below costs, we’re in trouble. Tod: (face gets red) Why would we negotiate a contract that hurts the company? Sarah: I didn’t mean— Tod: Finance guys are killing themselves and you’re saying we’d purposely do you in. YOU: I’m sure that’s not what Sarah meant, Tod. We’d just like some input. Tod: Customer Relations! Why are you even here? You’re irrelevant to this….

Bringing Yourself to Work If you are just starting out in your career, this phrase might not mean much to you. Of course you bring yourself to work. What else could you do? However, if you’ve worked for any length of time, it might have meaning. The longer you are employed, the more you come to realize that you can’t necessarily do at work what you might do in your personal life. The pressures of work               Work requires a number of adjustments to what you might typically do. Bite your tongue. You need to be careful how you say things. ‘What a stupid idea’ will mostly garner resentment. You need to learn to say, ‘What an interesting thought.’ Be respectful of your boss and/or the hierarchy. Where at home you might tell your significant other, ‘you’re full of it,’ you can’t usually do that with your boss. Some implicit deference is required even if you don’t feel that way. Toe the party line. Going around criticizing the company’s product, no matter how well justified, will at least get you a reprimand if not dismissal Play office politics to avoid losing ground. You have to keep your wits about you…

Going for Broke Saying ‘no’ when Larry asked you to join a clandestine project was fraught with land mines, as you saw.  Is the answer to go for broke and say ‘yes’? The pros and cons If you put together a pros and cons list, it might look like this:   Pros of going for broke Cons of going for broke The project could be great career move. You’re violating your employment contract. Lots of people get to the top by breaking the rules. If you`re caught, you could be fired. The game could make you big money. Nothing comes of the project and it`s all risk, no pay-off.   Your terms You think the pros outweigh the cons but want to square things with your conscience. You stipulate you`ll work on the project only on your own time and your own laptop. Meetings have off the premises. Larry agrees although his ` Aren’t you the stickler?` is more than a little mocking. At first, going for broke goes well The game is very cool, with levels within levels and all kinds of weapons you can acquire through a complicated ritual. They’ve only done the opening sequence but you see…